The Joint Admission and Matriculation Board (JAMB) has rolled out solutions to problems encountered by institutions while accessing their Central Admission Processing System (CAPS).
According to the Registrar of the Board, Professor Ishaq Oloyede, after updating the CAPS platform to beef up security with a view to offering the public a hitch-free service, all users of the platform were mandated to change their existing passwords, upon which an advisory on the landing page of the CAPS platform has been provided.
Professor Oloyede spoke further that institutions are to read instructions in the advisory.
The instructions should be clear and not confusing for all to understand.
The Registrar directed that if institutions still encounter problem, they should get in touch with Director, Admission, JAMB, for needed help.
The Board found out that at the inception of CAPS, some institutions used the personal email addresses of officers responsible for access to CAPS to create their CAPS profile.
He disclosed that some institutions which used personal email addresses of officers responsible for access to CAPS to create CAPS profile would be unable to promptly access their CAPS profile as the new passwords were sent to the registered email addresses.
He instructed that institutions should, from then, use the official email addresses to create such sensitive profiles to avoid future challenges.
Among others factors related with the challenges, JAMB noticed, could be that some institutions had logins that do not conform to the new security standard.
By this, such institutions would need to update their profiles with new email addresses to be able to access their CAPS.
Also, the email addresses of some institutions may contain typographic errors which prevent the successful delivery of the new passwords.