Senior Key Account Manager

Reports to: Executive Director

Location: Victoria Island, Lagos

Company Description

Our client is a player in the advertising and marketing industry with presence in the digital

marketing space.

Role Description

The Senior Key Account Manager will be responsible for managing and nurturing relationships

with key clients, providing exceptional customer service, and identifying new business

opportunities. They will also collaborate with cross-functional teams to develop and implement

effective strategies to meet client goals and objectives.

Duties & Responsibilities

• Manage existing key accounts.

• Acquire new key accounts.

• Generate, nurture and convert leads.

• Identity cross selling and upselling opportunities to deepen existing relationships.

• Develop and execute a sales strategy that ensures organisational targets are achieved.

• Schedule periodic receipt of feedback from clients to ensure optimum client satisfaction.

• Provide periodic reports on sales outcomes.

• Carry out account planning activities to provide insights into clients’ accounts for decision

making.

• Identify and coordinate sponsorship and thought leadership opportunities.

• Liaise with internal stakeholders to ensure the effective execution of client briefs and

requests:

• design, digital marketing, social media team and so on as required.

• Liaise with external stakeholders: clients, partners, consultants, regulators, media houses

and so on as required.

• Organise and anchor client pitch and review sessions.

• Coordinate the preparation of periodic client reports as agreed.

• Coordinate all client service-related activities: events, client visits and so on as required.

Key Requirements

Education/Knowledge, Skills, Attributes, Experience & Other Requirements

• First degree in any Marketing, Business Management or other related social science

course.

• 7-10 years’ experience in a marketing/advertising agency.

• At least 5 years in client services in a marketing/advertising agency.

• Certifications and professional memberships will be an added advantage:

• ARCON, NIPR, CIM etc

• Verifiable evidence of customer acquisition and management competency.

• Sound understanding of marketing and advertising.

• Experience in planning, budgeting & forecasting.

• Good knowledge of reporting and analytics tools: Excel, Word and so on.

• Proven track record in delivering sales results

• Excellent leadership skills.

• Strong organizational and time management abilities

• Excellent customer service and complaint resolution skills.

• Excellent communication and interpersonal skills

• Ability to build and maintain relationships with clients

• Attention to detail and problem-solving skills

Qualified and interested candidates should send their CV to recruitment@toptalentshr.com  using Senior

Account Manager as the Subject of the email.