![Job, Vacancy, Opening and Opportunity](https://b.blackcampus.online/wp-content/uploads/2023/11/job.jpeg)
Credit: The Guardian Nigeria
LEAD CLIENT SUCCESS
Company: Assets Microfinance Bank
Location: Lekki Phase 1, Lagos State.
Requirements:
- Minimum of a first degree in Mass Communication, Business Administration, Finance, Marketing, or related field from a reputable University.
- Minimum of 9 years of experience in client success, customer service and account management, preferably in the financial services sector (Microfinance Bank experience is an added advantage), with at least 5 years in a senior level role in a structured organization.
- Develop and implement client success strategies to enhance client satisfaction, engagement, and retention.
- Lead and manage the client success team, providing guidance, training, and support to ensure high performance.
- Act as the primary point of contact for key clients, addressing their needs and concerns promptly and effectively.
- Monitor and analyze client feedback, satisfaction metrics, and other data to identify areas for improvement and implement necessary changes.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless client experience.
Mode of Application: Kindly send your CVs to recruitment@assetsmfb.com using the job role as the subject title.